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Terms & Conditions

Last updated: May 2025

Welcome to Bickley Cat Sitting. By booking my services, you agree to the following terms and conditions.

1. General Information

Bickley Cat Sitting is a sole trader business operated by Katie Wells, offering pet sitting services in Bickley, Petts Wood, Chislehurst, and surrounding areas. Services are carried out personally by Katie, who is fully insured and has over 10 years of experience.

2. Services Provided

  • Daily or twice-daily home visits for cats and other small animals

  • Feeding, fresh water, litter tray cleaning

  • Administering medication (if agreed in advance)

  • Playtime, cuddles, and photo updates

  • Basic extras such as plant watering or post collection (on request)

3. Booking and Payment

  • A free meet & greet is required before the first booking.

  • Bookings are confirmed once details are agreed in writing (email, WhatsApp or form).

  • Payment is due by the first day of the booking unless otherwise agreed.

  • Payment can be made via online booking, cash or bank transfer.

4. Cancellations and Refunds

  • You can cancel up to 24 hours before your booking with no charge.

  • Cancellations made with less than 24 hours’ notice will be refunded at 50%.

  • If I need to cancel due to unforeseen circumstances, I will give as much notice as possible and do my best to help you find an alternative.

5. Access and Security

  • Clients must provide a working key during the meet & greet or arrange safe key access.

  • All keys are stored securely and labelled in a way that does not identify your address.

  • I am fully insured for key holding and will only use your key to carry out agreed services.

6. Pet Health and Behaviour

  • You must inform me of any medical conditions, allergies, or behavioural issues.

  • I may decline or stop services if an animal shows signs of aggression or if its care exceeds the agreed scope of the booking.

  • In case of emergency, I will attempt to contact you and your vet. If needed, I may seek emergency veterinary care at your expense.

7. Liability

  • I will always take great care of your pets and home. However, Bickley Cat Sitting is not liable for:

    • Illness, injury, or death due to pre-existing conditions or unforeseen events

    • Damage caused by your pets

    • Issues due to inaccurate or incomplete information provided by you

8. Photos and Updates

  • You will receive photo updates during each visit via WhatsApp or your preferred method.

9. Contact

For questions, bookings or concerns, please contact:
Katie Wells – Bickley Cat Sitting
Email: bickleycatsitting@gmail.com
Phone: 07496 725075

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